Key units include the following:
The Mauritius Tourism Authority has a functional structure.
Finance and Administration
Deals with all financial and administrative matters of the Authority.
Pleasure Craft
Processes application for the issue of a Pleasure Craft Licence (Commercial- PC and Private-PPC). Also assesses the sea worthiness of crafts by conducting surveys.
Tourist Enterprise and Accommodations
Processes applications for the issue of a Tourist Enterprise Licence (TEL) and Tourist Accommodation Certificate (TAC) and for the Hotel Star Rating. Also assesses the standards of the building/premises by conducting site visits and audits.
Licensing
Compiles all cases (TEL, TAC, PCL for consideration by the Licensing Committee (LC) and communicates the decisions of the LC to the applicants and licensees in respect of their applications and requests.
Skipper
Processes application for the issue of skipper’s licence. Also conducts training and examinations (theoretical and practical).
Monitoring and Compliance
Carries out inspections to ensure compliance with the Tourism Authority Act, regulations, guidelines and establishes contraventions whenever applicable. Also investigates on complaints.
Public Relations and Customer Care
Provides information to the public via the website, SMS blast system and other means of communication on the Authority’s policies, directives, activities, etc.
IT Department
Responsible for ensuring that the Tourism Authority has robust, effective and secured information technology environment for its operations, as well as supervising IT projects
Sustainability Department
Responsible for Mauritius' vision of becoming a green destination to visit and a sustainable island to live on
Star Rating
Conduct audits of hotels to verify on-site compliance with the classification criteria and inspections of tourist establishments to assess their adherence to the criteria.
In line with its object of ensuring sustainable development in the tourism sector and maintaining Mauritius as an upmarket destination, the Mauritius Tourism Authority also operates the Cleaning and Embellishment Programme.
